My new dentist has been trying to email registration and release info to me, but I am not receving it. We have verified that they have the correct address numerous times. I also had this problem a month ago with my bank. The loan department twice sent an email to me with a pay off amount, which I didn't receive. However, I did receive a customer satisfaction survey regarding my experience with contacting them to get my loan payoff amount. What is going on?
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