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POP access stopped working

Established 'Hoo

POP access stopped working

Starting yesterday 2/28/2017 we are no longer able to retrieve mail via our desktop client using POP mail from any of our computers or phones. We can see from the logs that it connects, then eventually times out. We can access it via webmail. We can send emails using the yahoo smtp server via POP mal.

For the heck of it, this morning we changed the config on one of our desktop clients to IMAP and it works just fine.  Clearly this is a YAHOO server side issue. Please fix!

Log file - user name replaced with *****

***Phone Number Removed***:17.739 ---
09:27:17.739: Connect to 'plus.pop.mail.yahoo.com', timeout ***Phone Number Removed***.958: [*] ECDHE-RSA-AES256-GCM-SHA384, TLSv1.2, Kx=ECDH, Au=RSA, Enc=AESGCM(256), Mac=AEAD
09:27:18.958: [*] Peer's certificate name is '/C=US/ST=California/L=Sunnyvale/O=Yahoo Inc./OU=Information Technology/CN=legacy.pop.mail.yahoo.com'.
***Phone Number Removed***:18.958: << USER ***************
09:27:19.004: >> +OK password required.
<< 0023 PASS XXXXXXXXXXXXXXXX
***Phone Number Removed***.086: >>

Tags (1)
15 REPLIES
'Hoo Recruit

Re: POP access stopped working

There were some issues Tuesday afternoon that caused major issues. It should have been fixed by late afternoon. My Thunderbird POP mail was working after about 2 hours or so, and my Android phone's app started working a little after 7PM Central time.

Established 'Hoo

Re: POP access stopped working

Yes - we knew there were issues yesterday, but it is still an issue for us. Have always used Pegasus as an email client with no issues on our pc's and use K9 mail on our phones. Everything was working fine until yesterday, then no POP access - times out.

Can send emails via smtp but cannot receive them.

 

No settings have been changed - issue is on all our pc's and phones connected via two differant ISP's, routers, and over 4G. So not an issue on our end.

 

IMAP works fine this morning as a temp work around until the problem is fixed.

Mail Pro All-star

Re: POP access stopped working

@RobLynn

 

It was announced yesterday that there was a problem with email.  By the end of the day it was partially fixed.  Today there is a clould problem spreading from the east coast being worked on that is affecting secure connections.

 

This was the message from staff yesterday:

 

Seeing a Temporary Error When Accessing Mail? - Yahoo Help Community

UPDATE: Seeing a Temporary Error When Accessing Mail?

The temporary errors should now be resolved for iOS and desktop mail.

 

We are still experiencing isssues with the Android Mail app, please feel free to use the Mobile Web on your phone for now.  Thanks for your patience!

 

If an answer helps you please give a kudo.
If it solves a problem please accept it as "Accepted Solution".
Established 'Hoo

Re: POP access stopped working

Seems to be only an issue for POP - using SSL as IMAP using SSL works fine.

 

Just checked again and still not working for POP

 

Will check it again later this afternoon - we are on the East Coast by the way.

 

Established 'Hoo

Re: POP access stopped working

FYI - no change - still cannot access Yahoo mail via a POP setting.

Administratin' 'Hoo

Re: POP access stopped working

@RobLynn - Please make sure your POP settings are set up correctly: https://help.yahoo.com/kb/SLN4724.html?impressions=true

If you see any helpful posts, give a Kudo! If you see a response that answers your question, please mark Accept as Solution!
Check out the "Known issues and updates" boards for the latest details.
Highlighted
Established 'Hoo

Re: POP access stopped working

Um - working fine for months/years - stopped working on all  pc's and phones at the same time - yesterday - not working since then on any device we own - tested at two different ISP locations for PC's - Phones on wifi at both locations as well as 3G/4G.

But yes - they are all using POP - port 995 - SSL - they can all send mail via SMTP. They just cannot retrieve  POP mail. Connects - does the ID - sends password - then gets a Socket read timeout. Log below.

Doesn't matter what ISP I am connecting to the Internet or whether 3G/4G on phone.

As I said above - I tested using IMAP and it works just fine.



***Phone Number Removed***:***Phone Number Removed*** Connect to 'pop.mail.yahoo.com', timeout ***Phone Number Removed***.814: [*] ECDHE-RSA-AES256-GCM-SHA384, TLSv1.2, Kx=ECDH, Au=RSA, Enc=AESGCM(256), Mac=AEAD
16:30:43.814: [*] Peer's certificate name is '/C=US/ST=California/L=Sunnyvale/O=Yahoo Inc./OU=Information Technology/CN=legacy.pop.mail.yahoo.com'.
***Phone Number Removed***:43.814: << USER ***********
16:30:43.839: >> +OK password required.
<< 0023 PASS XXXXXXXXXXXXXXXX
***Phone Number Removed***.845: >>

Established 'Hoo

Re: POP access stopped working

Be glad to email you screens shots of the settings as well just to prove what I have said above.

Administratin' 'Hoo

Re: POP access stopped working

@RobLynn - Please try these steps, here: https://help.yahoo.com/kb/sln3792.html

If you see any helpful posts, give a Kudo! If you see a response that answers your question, please mark Accept as Solution!
Check out the "Known issues and updates" boards for the latest details.