We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.
Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website (https://help.yahoo.com). In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.
If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.
Would this be a free Yahoo account, a Yahoo Mail Pro account, or a Yahoo Small Business account? When was the last time you had signed into this account to check your email?
If your account is still active and you currently live in the US then you are in luck as this article shows Yahoo recently started offering a Yahoo Account Pro service that offers phone support for a small fee.
When was the last time you had signed into this account to check your email? Yahoo requires that you sign into your account at least once every 12 months in order for your account to remain active. Otherwise your account is deactivated due to inactivity. Once that happens it's unlikely you can recover this account.
Yahoo moved away for using security questions in 2014 and no longer uses them as the primary means to recover your account. The automated account recovery system chooses the best recovery method available for your account. If you are given the option to answer then that would mean the system found no other account recovery options registered for this account. The answers you enter must match EXACTLY to what is registered to this account. You will know the answer is correct when you see the word "Correct" in green at the end of your question.
Yahoo moved to using the email address and phone number entered into the Account Security page as the primary means to verify you are the rightful owner of this account. Yahoo sent an email to all account holders in 2016 informing them of this change and included instructions on how to check if you still had security questions attached to your account and how to delete them. For those that had never set up a recovery email address or recovery phone number they provided instructions on how to add this information to your Account security page. For those that already had this information set up they ask that you verify that you could receive the account key code messages using the information listed as it is the ONLY way you will be able to recover your account.