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Checked my emails today, I'm missing emails from 10:40 pm on april 10th to 11:20 am today.
A lot of these are important emails so I'm pretty upset that a weeks worth of emails would vanish like this. Seems like others are having similar issues.
I submitted a request already but it seems that it only goes back to 7 days? Kinda sucks if that's the case. My phone caught all the emails in between those dates so I do have a back up to some extent, but It's harder to manage and access all those emails through the phone when I need various emails for buisness reasons.
Hope this is just a glitch and everything will be restored.. but not having high hopes. =(
Solved! Go to Solution.
Please also be aware that a POP or an IMAP client may have deleted your messages. A POP Client is an application such as Microsoft Outlook or Mozilla Thunderbird, while an IMAP client is a mobile device such as a BlackBerry, or iPhone.
We also recomend checking the instructions for configuring POP settings for your mail client to make sure it's up to date. iOS updates often change the settings of the Mail app without telling the user which causes these types of issues.
This morning I found the same problem. My mails from March 29 to today 10am are missing suddenly. Later I saw them in "Recent". When I tried to move them to Inbox, it said the mails are already in Inbox. This made me believe the mails are not lost. They just don't show up.
I figured out a way to see them, though it doesn't necessarily mean I got them back. This is how I did. First in Setting I switched the Mail version to basic instead of Full featured. Then I searched mail using my username as keyword. voilà, all the lost mails appeared, including those in Trash folder.
Note, if you search in Full feature version (so called newest Yahoo mail), the search may not work. It did not for me.
On my desktop today, the last 5 days of mail in my Inbox were missing, but they are all on my iPhone. How do I get them back on my computers?
Hi there, We performed some back end maintenance on your account which may resolve the issue. I also didn't see any restorations done on the account. Please use the steps in this Yahoo Help article to request a recovery to the time closest to when you last saw the messages. Unfortunately we can only go back 7 days.
Hope this helps. Thanks
As mentioned, I've already requested for the restoration for 7 days. The case number regarding that is : 19995708
As for the back end maintence, that's great that you are performing it. I hope to see all my emails back at some point whenever that is finished. As of now the 10 days worth of email still is missing; but I know this takes some time.
Thanks for responding and being aware of my issue.
I'm glad to know I'm not the only one having this issue thanks for informing that isn't just me.
I (and others) have this problem with sent emails. Yahoo needs to fix this right away. Can anyone say Class Action?
ALL Emails from April 13th - April 19th are MISSING from all folders, including sent and inbox! Please fix Yahoo!! Or please let me know how to retreive these from your server immediately. Thank you! Suzie
According to my browser (have seen this in both Firefox and Chrome), all of my emails from April 3 onwards have disappeared across all folders (Inbox, Sent, the folders where I save things, even the Trash). This happened sometime between 6 am and 9 am Eastern today (April 20). I tried Yahoo's "Quick Fix Tool" and that revealed no issues.
Strangely, my iPhone's Inbox folder still shows these "after April 3" missing emails -- though all of my other folders show no emails whatsoever (not even the ones before April 3). I have deleted and re-added the account on my iphone to no avail.
It seems from others' posts that I am not the only one to have experienced this issue today. I realize I can put in a request to restore deleted emails from the last 7 days -- but it seems the issue may be bigger than this (e.g., iPhone account and web showing different emails) so I don't have confidence this will fix the issue. Can someone from Yahoo assess from the server logs what may be going on?