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email alias still accepts mail after removal

'Hoo Recruit

email alias still accepts mail after removal

I have removed my alias email address but when I test it, the emails still come through.  It isn't listing it in the settings under mailboxes, but if I send to the alias email address, it still puts them through.  Shouldn't the alias address no longer be a working address if I removed it?

Thanks for any help you can give.

5 REPLIES
Official 'Hoo Staff

Re: email alias still accepts mail after removal

@Soohbee

It looks like you have several aliases on the account. Can you give us the first and last letter of the one you're having trouble with?

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'Hoo Recruit

Re: email alias still accepts mail after removal

That is incorrect.  I have one alias and one disposable.  I am interested in removing the alias. 'S' and 'n'

Thank you.

Moderatin' 'Hoo

Re: email alias still accepts mail after removal

@Soohbee

Checking the account I currently see that you have 1 Alias address(In the "Mailboxes" tab under the "Email Aliases" drop down). If that is the one you are referring to, clicking on it should open the some more options for the alias Including the "Remove Alias" button. Let us know if you are still experiencing the issue after removing it.

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'Hoo Recruit

Re: email alias still accepts mail after removal

Yeah, I did a that a number of times.  It disappears temporarily, then reappears again and remains useable, sending and receiving.

Moderatin' 'Hoo

Re: email alias still accepts mail after removal

@Soohbee

Does this issue also occur when using a different browser? Also make sure you try these steps for further troubleshooting.

If you see any helpful posts, give a Kudo! If you see a response that answers your question, please mark Accept as Solution!
Check out the "Known issues and updates" boards for the latest details.