cancel
Showing results for 
Search instead for 
Did you mean: 
Cancel

Help Community

Announcements

We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website (https://help.yahoo.com). In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

attachments

SOLVED
'Hoo Recruit

attachments

I am also experiencing problems with Word files as attachments to incoming emails on my computer, so that I cannot open them.  However, if I forward the whole email to another email address then I can open it.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderatin' 'Hoo

Re: attachments

@atw2

Checking the account, everything seems to be working as designed when it comes to downloading and opening the docs you pointed at. 

It seems to be more like a Word\Excell issue in this case. Unfortunately to check those you would have to reach out to the company that owns the software. 

If you see any helpful posts, give a Kudo! If you see a response that answers your question, please mark Accept as Solution!
Check out the "Known issues and updates" boards for the latest details.
10 REPLIES
Mail Pro All-star

Re: attachments

Greetings @atw2

 

What version of Yahoo Mail are you using?  What browser are you using?  When you look at these emails do these attachments show as the .doc or .docx extension for these attachments?  When you put your cursor on these attachments what happens?  When you try to open these attachments what happens?


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
'Hoo Recruit

Re: attachments

I am using the new Yahoo mail (but not Yahoo Mail Pro).  I use Mozilla Firefox as my browser.  These email attachments show as a .doc extension to emails.  When I put my cursor on the attachments I get the options to Preview (which I can do) or download, which I can't.  When I try to open the file a window comes up with the following:

Word experienced an error trying to open the file.  Try these suggestions.

Check the file permissions for the doc or drive. (Don't know how to do this.)

Make sure there is sufficient memory and disk space (there is).

Open the file with the Text Recovery Converter (I don't know how to do this.)

However, if I forward the email to another email address I have with gmail I can open the attachment, so I feel it must be something to do with Yahoo.

 

Mail Pro All-star

Re: attachments

Greetings @atw2

 

What this sounds like is that the attachment was sent using a method that Yahoo doesn't support.  Was this file sent from Office 365 by any chance?   


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
'Hoo Recruit

Re: attachments

I'm afraid that I don't know the answer to this, but I am unable to open any attachments to my yahoo emails which are in Word.

Moderatin' 'Hoo

Re: attachments

@atw2

Does this include word attachments from older emails you were previously able to open? 

If you see any helpful posts, give a Kudo! If you see a response that answers your question, please mark Accept as Solution!
Check out the "Known issues and updates" boards for the latest details.
'Hoo Recruit

Re: attachments

This problem has only arisen fairly recently (last few weeks).   I have had an email address with Yahoo for a number of years and never had any problems opening attachments before.

I also had a problem with an attachment In Excel last week which I've not had before.  It opened but there was nothing there.  I have been asking people who send me attachments to resend them as a .pdf, and there are no problems then.

Moderatin' 'Hoo

Re: attachments

@atw2

Can you provide me with the title and date of the email that contains those attachments? 

If you see any helpful posts, give a Kudo! If you see a response that answers your question, please mark Accept as Solution!
Check out the "Known issues and updates" boards for the latest details.
'Hoo Recruit

Re: attachments

Increases to accommodation charges. 5 December 2018.  This was the latest Word attachment that I couldn't open.

The Excel attachment was in an email entitled CCO Accounts dated 26 November 2018.

Moderatin' 'Hoo

Re: attachments

@atw2

Checking the account, everything seems to be working as designed when it comes to downloading and opening the docs you pointed at. 

It seems to be more like a Word\Excell issue in this case. Unfortunately to check those you would have to reach out to the company that owns the software. 

If you see any helpful posts, give a Kudo! If you see a response that answers your question, please mark Accept as Solution!
Check out the "Known issues and updates" boards for the latest details.