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i cannot view emails prior to two days ago. when i try to put in a restore request the only options are, account was hacked or deleted by accident. neither is the issue. can they be restored?
Solved! Go to Solution.
The email restore process is completely automated. It doesn't matter which of the three options you choose as they are just for reporting purposes and will not affect the recovery process that is run.
Are you trying to viewing your emails from a laptop, desktop, phone, or tablet? What browser or app are you using to do this? What version of Yahoo mail are you using?
I tried on my desktop and phone. i am using chrome on both and i'm not sure what version of yahoo. i originally went through verizon.net and then started going through yahoo when they converted
Is this question about a Yahoo account ending in Yahoo.com, an ATT account (att.net, sbcglobal.net, bellsouth.net, etc.), or some other account?
Are you posting this question from the account having this issue? You mentioned using Chrome have you tried other browsers like Firefox?
I have had a similar problem in the last two weeks. All my emails prior to 21 Dec 2018 disappeared from my Sky account Inbox (nearly 3 years of emails). I haven't changed any settings or preferences. I usually access emails on a Mac desktop and have certainly not accidentally deleted nearly 3 years of emails. I'm keen to get them back in my inbox as some of them are important. I reported this issue a week ago at which point a few emails re-appeared in my trash box, but only dating back to 16 Dec 2018. Despite a request for further assistance, nothing has happened. Through no fault on my part, why and how have they all been deleted? Are they all lost or can they be recovered? Is there someone I can contact to report this problem?