cancel
Showing results for 
Search instead for 
Did you mean: 
Cancel

Help Community

Announcements

We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website (https://help.yahoo.com). In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

Why do when people reply to my email, they get sent to a different email address

SOLVED
Highlighted
New 'Hoo

Why do when people reply to my email, they get sent to a different email address

I need help ASAP! I just discovered that when I send an email and people respond back, they get sent to a HOTMAIL email account that does not belong to me. I went under my settings to see if my "REPLY-TO" email address was that hotmail account and it is NOT. I have no idea why this is happening but I need it resolved asap. Hotmail cannot assist me because I do not have sufficient information to access that account and Yahoo doesn't have a phone number to call. Has this happened to anybody else?? Even with changing my password, won't the emails still get sent there? Also, how would I even recover those emails to begin with? So frustrated!

Tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Mail Pro All-star

Re: Why do when people reply to my email, they get sent to a different email address

Hello @dspatel92

 

Sounds like someone may have messed with your account and made unwanted changes, perhaps a hacker.  You might want to look at changing your password and securing your account, then checking you settings to be sure they are correct.

 

https://help.yahoo.com/kb/account/reset-yahoo-password-sln27051.html?impressions=true and https://help.yahoo.com/kb/account/secure-yahoo-account-sln2080.html?impressions=true

 

Then after checking all settings and making any needed changes, here is how to get the correct reply to address in place.

 

Change your reply-to address Use a different reply-to address in classic Yahoo Mail

  1. Mouse over the Settings menu icon Image of the Settings icon. | select Settings.
  2. Click Accounts.
  3. Click on the email account you want to select a different reply-to address for. 
  4. Select an email address from the "Reply-to address" pull-down menu.
  5. Click Save.

Use a different reply-to address in New Mail

  1. Click the Settings icon Image of the Settings icon..
  2. Click More Settings.
  3. Click Mailboxes.
  4. Select the email address you want to change the reply-to address for.
  5. Select a new address from the "Reply-to address" menu.
  6. Click Save.

Add a new reply-to address

Add a new "Send-only" address to your Yahoo Mail account, then you can use the above steps to change the reply-to address.

If an answer helps you please give a kudo.
If it solves a problem please accept it as "Accepted Solution".
1 REPLY
Mail Pro All-star

Re: Why do when people reply to my email, they get sent to a different email address

Hello @dspatel92

 

Sounds like someone may have messed with your account and made unwanted changes, perhaps a hacker.  You might want to look at changing your password and securing your account, then checking you settings to be sure they are correct.

 

https://help.yahoo.com/kb/account/reset-yahoo-password-sln27051.html?impressions=true and https://help.yahoo.com/kb/account/secure-yahoo-account-sln2080.html?impressions=true

 

Then after checking all settings and making any needed changes, here is how to get the correct reply to address in place.

 

Change your reply-to address Use a different reply-to address in classic Yahoo Mail

  1. Mouse over the Settings menu icon Image of the Settings icon. | select Settings.
  2. Click Accounts.
  3. Click on the email account you want to select a different reply-to address for. 
  4. Select an email address from the "Reply-to address" pull-down menu.
  5. Click Save.

Use a different reply-to address in New Mail

  1. Click the Settings icon Image of the Settings icon..
  2. Click More Settings.
  3. Click Mailboxes.
  4. Select the email address you want to change the reply-to address for.
  5. Select a new address from the "Reply-to address" menu.
  6. Click Save.

Add a new reply-to address

Add a new "Send-only" address to your Yahoo Mail account, then you can use the above steps to change the reply-to address.

If an answer helps you please give a kudo.
If it solves a problem please accept it as "Accepted Solution".