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Not receiving emails from certain senders

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New 'Hoo

Not receiving emails from certain senders

My new dentist has been trying to email registration and release info to me, but I am not receving it. We have verified that they have the correct address numerous times. I also had this problem a month ago with my bank. The loan department twice sent an email to me with a pay off amount, which I didn't receive. However, I did receive a customer satisfaction survey regarding my experience with contacting them to get my loan payoff amount. What is going on?
1 ACCEPTED SOLUTION

Accepted Solutions
Mail Pro All-star

Re: Not receiving emails from certain senders

Greetings @Jenny71

 

Emails aren't received in Yahoo Mail - https://help.yahoo.com/kb/mail/SLN3517.html?impressions=true

Start with the article above.  Contact the sender to verify they have your correct email address on file.  Check when the last time they sent an email was and ask them if they received any error messages sending an email to your registered email address.  They will need to contact the Yahoo Postmaster to resolve this issue.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
1 REPLY
Mail Pro All-star

Re: Not receiving emails from certain senders

Greetings @Jenny71

 

Emails aren't received in Yahoo Mail - https://help.yahoo.com/kb/mail/SLN3517.html?impressions=true

Start with the article above.  Contact the sender to verify they have your correct email address on file.  Check when the last time they sent an email was and ask them if they received any error messages sending an email to your registered email address.  They will need to contact the Yahoo Postmaster to resolve this issue.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.