cancel
Showing results for 
Search instead for 
Did you mean: 
Cancel

Help Community

Announcements

We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website (https://help.yahoo.com). In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

My alias was incorrectly assigned to be my Primary address

SOLVED
Official 'Hoo Staff

Re: My alias was incorrectly assigned to be my Primary address

@Frank00

Ok, I let our team know.

Check out our Tips and Tricks board for solutions to most Yahoo Mail issues!
Want help via Twitter? Tweet @YahooCare
Established 'Hoo

Re: My alias was incorrectly assigned to be my Primary address

@Scootermobile

 

Is there an estimate when this will be corrected?

 

Thanks,

Frank

 

Official 'Hoo Staff

Re: My alias was incorrectly assigned to be my Primary address

@Frank00

Ok, so this is what we need you to do:

  • Log in to Mail
  • Go to Settings
  • Go to Accounts
  • Click on "Frank" (f****e@yahoo.com)
  • Click Remove Account and verify if needed

Also, if we need to reset the entire mailbox to switch the address from t**********r@yahoo.com to f******e@yahoo.com, do we have your permission to do so?

Check out our Tips and Tricks board for solutions to most Yahoo Mail issues!
Want help via Twitter? Tweet @YahooCare
Established 'Hoo

Re: My alias was incorrectly assigned to be my Primary address

@Scootermobile

 

I am nervious about deleting "Frank" (f******Username Protected**@yahoo.com) email, because that is the one I want to keep and if I delete I may loose it.

 

You have my permission to reset the entire mailbox as stated: switch the address from t************Username Protected**@yahoo.com to f********Username Protected**@yahoo.com

 

Thanks,

Frank

 

Official 'Hoo Staff

Re: My alias was incorrectly assigned to be my Primary address

@Frank00

Ok, I'll let our team know.

Check out our Tips and Tricks board for solutions to most Yahoo Mail issues!
Want help via Twitter? Tweet @YahooCare
Established 'Hoo

Re: My alias was incorrectly assigned to be my Primary address

@Scootermobile

 

Do you have an idea of when this would be taken care of?

 

Thanks,

Frank

 

Official 'Hoo Staff

Re: My alias was incorrectly assigned to be my Primary address

@Frank00

Our team isn't able to make any changes until you remove the f*******e@yahoo.com mailbox from your Mail settings.

Check out our Tips and Tricks board for solutions to most Yahoo Mail issues!
Want help via Twitter? Tweet @YahooCare
Established 'Hoo

Re: My alias was incorrectly assigned to be my Primary address

@Scootermobile

 

This is the email I want to keep, if I remove it there is a slight possibilty of loosing this, correct?  And I am not sure how it happened, but this was the original email and account login from the beginning, why can't we put it back the way it was?

 

Thanks,

Frank

 

Official 'Hoo Staff

Re: My alias was incorrectly assigned to be my Primary address

@Frank00

Essentially the f******e and the f*******r are two names going to the same mailbox. Once you remove the former, our team can take it from there.

Check out our Tips and Tricks board for solutions to most Yahoo Mail issues!
Want help via Twitter? Tweet @YahooCare
Established 'Hoo

Re: My alias was incorrectly assigned to be my Primary address

@Scootermobile

 

Ok, I have removed the f***********e account, please correct as soon as possible.

 

Thanks,

Frank