Showing results for 
Search instead for 
Did you mean: 

Help Community

Yahoo Help Community is also available in 中文 (Chinese), Français (French), Deutsch (German), and Español (Spanish).

Can't receive emails when phone is sleeping

New 'Hoo

Can't receive emails when phone is sleeping

Once I lay the phone down for a period of time I can no longer receive emails until I pick up the phone and it has some sort of movement. How can I get my emails as soon as the Yahoo server receives them?
Mail Pro All-star

Re: Can't receive emails when phone is sleeping

Greetings @Joe0959


You didn't mention what kind of phone you have or what email app you are using but it seems like the email app will need to be set to run in the background, instead of running only when the phone is awake.  If you are using the default mail app that came with your phone then you should check with the phone's support desk to see if that is possible and what settings you would need to change. 

Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue