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Broken SSL images in emails

SOLVED
Pro 'Hoo

Broken SSL images in emails

Hi,

 

I represent an email service provider - we deliver thousands of emails to Yahoo on a daily basis. Yesterday we began to receive reports from our users that images are breaking in Yahoo email clients and on further investigation, we found that this is due to a global issue with the Yahoo image proxy handling HTTPS images.

 

We've been unable to find a contact at Yahoo to speak to about this. Can you please escalate this to your technical team as soon as possible? The error message states that your engineers are working on the issue, but we want to check that they're definitely aware.

Many thanks,

Jonathan

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Mail Pro All-star

Re: Broken SSL images in emails

Greetings @jonathanbull

 

You can contact the Yahoo Postmaster to see if they can resolve this issue.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
6 REPLIES
Pro 'Hoo

Re: Broken SSL images in emails

My email: **Username Protected**@emailoctopus.com

Pro 'Hoo

Re: Broken SSL images in emails

My email: jonathan [at] emailoctopus [dot] com

Mail Pro All-star

Re: Broken SSL images in emails

Greetings @jonathanbull

 

You can contact the Yahoo Postmaster to see if they can resolve this issue.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Pro 'Hoo

Re: Broken SSL images in emails

Thanks @ArthurDent, we contacted the postmaster but we were told that they'd need an SMTP error code. Broken images don't generate an SMTP error code... any other ideas on how we can raise this? A large number of Yahoo recipients have now reported this to us.

Highlighted
Official 'Hoo Staff

Re: Broken SSL images in emails

@jonathanbull
As mentioned on a different thread, we're looking into this. Thank you.

Answers your question? Accept as Solution!
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Pro 'Hoo

Re: Broken SSL images in emails

Thanks @john_silver, appreciate it.