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Help Community


We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website ( In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

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New 'Hoo


I have two accounts with you guys and everytime someone sends me an attachment I can't open it or find it but yet a paperclip is there
Mail Pro All-star

Re: Attachments

Hello @Shane210473




To open an attachment in your account, you just need to open the message and then click on the attachment icon next to the email's message. The icon is a paperclip at the top of the message, and next to it is the number of attachments in the email. Yahoo will scan the attachments for viruses, and if the attachments appear trustworthy, a notification will appear that Yahoo found no viruses and you can click the "Continue" button. A prompt will appear; depending on your Web browser, it will either ask you if you want to open the file or save it, or it will ask you where you want to save the file without the option to open it directly. If you do choose the option to open the file, it will download and display without saving permanently to your computer. If you download the file to your hard drive, you'll be able to choose the location for the download in a window that appears; after the download completes you can open the attachment by double-clicking the file.


Associated Programs


Even if you download an attachment, you may not be able to access it if you don't have the associated program for it. In most cases, such as when you receive pictures or text documents, this is a non-issue, since nearly all computers have native software that allow you to view these files. Some file types, like PDFs, Word documents and spreadsheet files, do require compatible programs that you might not have. PDFs are commonly used files, and you can open them with the free Adobe Reader program. You can open most productivity files, like presentation files and text files, with programs available in software suites like Microsoft Office or OpenOffice.




Attachments can be entirely innoccuous or can cause serious damage to your computer, possibly even making identity theft possible from data on your PC. If you trust the sender of the message and if Yahoo reports that no viruses were found, then typically the attachment is safe, but you should never open or download an attachment from someone you don't know or one that Yahoo warns against. Even if Yahoo reports no viruses found in an attachment, viruses could possibly still be present. Ideally you should use an antivirus program on your computer to add protection against these types of threats. Several good antivirus programs include Webroot Secure Anywyhere, Norton AntiVirus, Bitdefender, Avast Free Antivirus, Avira Free Antivirus and AVG AntiVirus Free.

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