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We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website (https://help.yahoo.com). In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

yahoo account

New 'Hoo

yahoo account

I have old yahoo account.
but I can't access my yahoo account cause I forgotten my password.
tell me how to solve this problem?
Thank you
4 REPLIES
Mail Pro All-star

Re: yahoo account

Greetings @hazian

 

When was the last time you had signed into this account to check your email?  Yahoo requires that you sign into your account at least once every 12 months in order for your account to remain active.  Otherwise your account is deactivated due to inactivity.  Once that happens it's unlikely you can recover this account.

 

Change your Yahoo password or reset a forgotten password - https://help.yahoo.com/kb/mail/SLN2035.html?impressions=true


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
New 'Hoo

Re: yahoo account

My old account **Username Protected**@yahoo.com
i can access this account cause I forgotten my password.
last seen for my yahoo account about 11 month ago.
Thank you
Mail Pro All-star

Re: yahoo account

Greetings @hazian

If your account is still active and you currently live in the US then you are in luck as this article shows Yahoo recently started offering a Yahoo Account Pro service that offers phone support for a small fee.   



Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Highlighted
Mail Pro All-star

Re: yahoo account

@hazian

Have you lost or replaced your phone and the number is no longer available?
Did you forget your password?
Are you getting a message that the account is not there when trying to sign in?
Did a hacker change all recovery information?
 
You can only regain use of your account if there is a current recovery email or phone even if a hacker changed it. You must have a recovery email or phone. If you only have one and can't use it there is no other method other than what the next paragraph indicates.
 
There is a new paid service called Yahoo Account Pro. It is possible that they can be of help but there is no guarantee that paying for the service will solve your problem. There is no other paid service. This is only available in the US.
 
Security questions were eliminated many years ago and are only used for old accounts where there is no recovery email or phone. You can remove them now under account security. They may have already been removed. For details CLICK HERE.
 
If the account was closed for non use for a year or for TOS violations such as being underage in your country it can't be recovered. You will see a message that the account is not there.
 
To recover an account or to get a list of accounts associated with a recovery phone number or email address CLICK HERE.
 
Do not use this method to just change your password if you know the old one. Just go to Account Security under Account Info or CLICK HERE.
 
For more details CLICK HERE.
 
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Today is Monday, January 07, 2019 and the time is 08:53 am PST.
In 24 days (January 31. 2019) the Classic version of Yahoo Mail will no longer be available. At that time you'll be upgraded to the newest version of Yahoo Mail or Basic Mail depending on your browser's compatibility.
 
Feel free to reply if my question or answer is not clear. Include @Barkley_Hound in the post.
I do not work for Yahoo and my postings are just my opinion based on experience.