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Announcements

We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website (https://help.yahoo.com). In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

problem with sign in los my answer

Pro 'Hoo

problem with sign in los my answer

ihave my yahoo id and passowrd but iforget answers

idont lo infor meny years can anyone help me 

12 REPLIES
Mail Pro All-star

Re: problem with sign in los my answer

Greetings @abogamil

 

When was the last time you had signed into this account to check your email?  Yahoo requires that you sign into your account at least once every 12 months in order for your account to remain active.  Otherwise your account is deactivated due to inactivity.  Once that happens it's unlikely you can recover this account.

 

Yahoo moved away for using security questions in 2014 and no longer uses them as the primary means to recover your account.  The automated account recovery system chooses the best recovery method available for your account.  If you are given the option to answer then that would mean the system found no other account recovery options registered for this account.  The answers you enter must match EXACTLY to what is registered to this account.  You will know the answer is correct when you see the word "Correct" in green at the end of your question.  

Yahoo moved to using the email address and phone number entered into the Account Security page as the primary means to verify you are the rightful owner of this account.  Yahoo sent an email to all account holders in 2016 informing them of this change and included instructions on how to check if you still had security questions attached to your account and how to delete them.  For those that had never set up a recovery email address or recovery phone number they provided instructions on how to add this information to your Account security page.  For those that already had this information set up they ask that you verify that you could receive the account key code messages using the information listed as it is the ONLY way you will be able to recover your account.


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Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Mail Pro All-star

Re: problem with sign in los my answer

Hello @abogamil

 

Questions and answers for account recovery were removed in 2014.

 

Security questions are no longer used for verification. Delete them if they haven't been removed automatically. https://help.yahoo.com/kb/account/delete-havent-removed-automatically-sln4842.html

 

If you were not signed in to your account in 12 months it was considered abandoned, closed and removed and can not be recovered.

 

Confirm if your account is deleted - Use the Sign-in Helper. If your account doesn't exist anymore, you'll get a prompt indicating that it's been deactivated or that you can't reset your password online.

 

You're always welcome to sign up for a new account, but just make sure to keep your new account's recovery info up-to-date.

 

If an answer helps you please give a kudo.
If it solves a problem please accept it as "Accepted Solution".
Pro 'Hoo

Re: problem with sign in los my answer

idont have phone or anything just answer idont remember it but iknow yahoo and passowrd what ican do to open it ?

Mail Pro All-star

Re: problem with sign in los my answer

Greetings @abogamil

If your account is still active and you currently live in the US then you are in luck as this article shows Yahoo recently started offering a Yahoo Account Pro service that offers phone support for a small fee.   



Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Mail Pro All-star

Re: problem with sign in los my answer

Hello again @abogamil

 

As I said:

 

Confirm if your account is deleted - Use the Sign-in Helper. If your account doesn't exist anymore, you'll get a prompt indicating that it's been deactivated or that you can't reset your password online.

 

You're always welcome to sign up for a new account, but just make sure to keep your new account's recovery info up-to-date.

If an answer helps you please give a kudo.
If it solves a problem please accept it as "Accepted Solution".
Pro 'Hoo

Re: problem with sign in los my answer

account is active itry to sign up by this email but he is told me he exist iam live in egypt ihave id and apssowrd but idont remember answer what can ido now ?

Highlighted
Mail Pro All-star

Re: problem with sign in los my answer

Greetings @abogamil

 

Since you don't live in the US then all your help options are defined here.  Be sure to sign out of your Yahoo account before clicking on the link.  You can click on the "Contact Us" button and provide the required information to see if you can contact a Yahoo specialist.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Pro 'Hoo

Re: problem with sign in los my answer

ido it but show this

 See product-related help articles.

idont understand what ican do

Pro 'Hoo

Re: problem with sign in los my answer

when isign in he give me this

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