cancel
Showing results for 
Search instead for 
Did you mean: 
Cancel

Help Community

Announcements

We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website (https://help.yahoo.com). In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

email access

SOLVED
Highlighted
New 'Hoo

email access

i'm trying to access an email that i abandoned because it was less than profesional sounding. i have the email and the password but when i sign in to the email it tells me "we want to be shure you're who you say you are" or something along those lines. it wants to send a rerification code to my phone but unfortunuatly i no longer have this phone number. i don't even think i remember what number it is! Help!!

1 ACCEPTED SOLUTION

Accepted Solutions
Mail Pro All-star

Re: email access

Hello @bechevarria

 

We take your account's privacy and security very seriously, and we'll only let you reclaim an account if you can prove you're the rightful owner.

 

When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.

 

To get in to your account you need to use the sign-in helper at https://login.yahoo.com/forgot?lang=en-US which will send a code to the recovery phone or email that only you have access to. If you don't have access to recovery you can't recover.

 

It is an automated system, if you don't have the needed tools no one can help you.

 

Make a new account and be sure your keep recovery up to date to avoid problems like this in the future. https://help.yahoo.com/kb/create-yahoo-account-sln2056.html

 

Sorry.

If an answer helps you please give a kudo.
If it solves a problem please accept it as "Accepted Solution".
1 REPLY
Mail Pro All-star

Re: email access

Hello @bechevarria

 

We take your account's privacy and security very seriously, and we'll only let you reclaim an account if you can prove you're the rightful owner.

 

When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.

 

To get in to your account you need to use the sign-in helper at https://login.yahoo.com/forgot?lang=en-US which will send a code to the recovery phone or email that only you have access to. If you don't have access to recovery you can't recover.

 

It is an automated system, if you don't have the needed tools no one can help you.

 

Make a new account and be sure your keep recovery up to date to avoid problems like this in the future. https://help.yahoo.com/kb/create-yahoo-account-sln2056.html

 

Sorry.

If an answer helps you please give a kudo.
If it solves a problem please accept it as "Accepted Solution".