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Help Community


We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website ( In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

account recovery

'Hoo Recruit

account recovery

help me to recover my yahoo account.
Email address : **Username Protected**
Problem : I can't remember my password and i don't have recovery email in my account but i have recovery number but my recovery number is deactivated how can i recover it again?? i still have my deactivated sim card you can see my number here and i have a photo. help me please :'(
Mail Pro All-star

Re: account recovery


Have you lost or replaced your phone and the number is no longer available?
Did you forget your password?
Are you getting a message that the account is not there when trying to sign in?
Did a hacker change all recovery information?
You can only regain use of your account if there is a current recovery email or phone even if a hacker changed it. You must have a recovery email or phone. If you only have one and can't use it there is no other method other than what the next paragraph indicates.
There is a new paid service called Yahoo Account Pro. It is possible that they can be of help but there is no guarantee that paying for the service will solve your problem. There is no other paid service. This is only available in the US.
Security questions were eliminated many years ago and are only used for old accounts where there is no recovery email or phone. You can remove them now under account security. They may have already been removed. For details CLICK HERE.
If the account was closed for non use for a year or for TOS violations such as being underage in your country it can't be recovered. You will see a message that the account is not there.
To recover an account or to get a list of accounts associated with a recovery phone number or email address CLICK HERE.
Do not use this method to just change your password if you know the old one. Just go to Account Security under Account Info or CLICK HERE.
For more details CLICK HERE.
Today is Wednesday, January 9, 2019 and the time is 11:04 am PST.
In 22 days (January 31. 2019) the Classic version of Yahoo Mail will no longer be available. At that time you'll be upgraded to the newest version of Yahoo Mail or Basic Mail depending on your browser's compatibility.
Feel free to reply if my question or answer is not clear. Include @Barkley_Hound in the post.
I do not work for Yahoo and my postings are just my opinion based on experience.
'Hoo Recruit

Re: account recovery

i don't have recovery email in my account, only recovery number. but my problem is my phone number is deactivated, i can't receive a verification sms code
'Hoo Recruit

Re: account recovery

I don't have access iny phone number/mobile number since it is been deactivated.