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Security Questions

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Security Questions

So I use my other email for facebook but it was hacked,  and when I wanted to reset it, Yahoo asked me my security questions that I don't even remember putting cause I made it YEARS AGO when I was 15.  It won't let me log in can anyone help?

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Accepted Solutions
Mail Pro All-star

Re: Security Questions

Greetings @Rami22

 

Yahoo no longer uses security questions as the primary means to recover your account.  The automated account recovery system chooses the best recovery method available for your account.  If you are given the option to answer them that would mean the system found no other account recovery options registered for this account.  The answers you enter must match EXACTLY to what is registered to this account.  You will know the answer is correct when you see the word "Correct" in green at the end of your question.  

Yahoo moved to using the email address and phone number entered into the Account Security page as the primary means to verify you are the rightful owner of this account.  Yahoo sent an email to all account holders over a year ago informing them of this change and included instructions on how to check if you still had security questions attached to your account and how to delete them.  For those that had never set up a recovery email address or recovery phone number they provided instructions on how to add this information to your Account security page.  For those that already had this information set up they ask that you verify that you could receive the account key code messages using the information listed as it is the ONLY way you will be able to recover your account.

 

Yahoo customer service phone number - https://help.yahoo.com/kb/account/yahoo-support-number-sln27069.html

Yahoo no longer provides direct support via phone or email address for their free Yahoo accounts.  With over 300 million accounts the account recovery process is now completely automated.  That's why it's critical to keep your accout recovery information up-to-date.  Yahoo determines you are the rightful owner of the account by sending the account key code message to the verified phone number or email address entered on the Account Security page for this account.  If this information is outdated, was entered incorrectly, or was never set up then it's unlikely you will be able to recover this account.

Start by going through the Sign-in helper mentioned in the following article from a laptop or a desktop.   

Problems signing in to your Yahoo account -
https://help.yahoo.com/kb/learn-fix-problems-password-yahoo-sln2051.html

When you go through the account recovery process and you see account recovery options that are no longer available you need to choose "I don't have access to this phone" or "I don't have access to this email" to see what other account recovery options are available.  If you get the "Uh oh" message saying the account can't be recovered online you can go through the steps below to see what other account recovery options are available.

1.    Start here at Help for Yahoo Account - https://help.yahoo.com/kb/account
2.    Scroll down the page until you see a "Contact Us" button.  Click on this.
3.    This opens a Yahoo Help Central Support page.
4.    Under "Tell us your Yahoo email address and product." you select the product you want help with.  In this case it would be "Account".
5.    Enter your email address and check "I'm not a robot".  You may be sent to another CAPTCHA page for additional proof.
6.    Click the "Get started" button.
7.    This opens a page that says “Select from these options”.
8.    The option you are looking for is "Contact a Yahoo specialist".  Please note this option is not available for all issues and in all markets.  If you see this option click on it.
9.    This opens the page “What can we help you with”.  Select the topic that most closely matches your issue.
10.    Next is the page “Tell us more about this issue”.  Select the topic that most closely matches what your issue.
11.    Next is the page “Here’s how to get help” which will show you the contact options available such as chat, email a Yahoo specialist, or Ask the Yahoo community.
 

Please note that the option "Contact a Yahoo specialist" is not available for all issues or in all markets.

If you have gotten this far and haven't been able to recover your account then I'm sorry but there are no other account recovery options available.  


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue
1 REPLY
Mail Pro All-star

Re: Security Questions

Greetings @Rami22

 

Yahoo no longer uses security questions as the primary means to recover your account.  The automated account recovery system chooses the best recovery method available for your account.  If you are given the option to answer them that would mean the system found no other account recovery options registered for this account.  The answers you enter must match EXACTLY to what is registered to this account.  You will know the answer is correct when you see the word "Correct" in green at the end of your question.  

Yahoo moved to using the email address and phone number entered into the Account Security page as the primary means to verify you are the rightful owner of this account.  Yahoo sent an email to all account holders over a year ago informing them of this change and included instructions on how to check if you still had security questions attached to your account and how to delete them.  For those that had never set up a recovery email address or recovery phone number they provided instructions on how to add this information to your Account security page.  For those that already had this information set up they ask that you verify that you could receive the account key code messages using the information listed as it is the ONLY way you will be able to recover your account.

 

Yahoo customer service phone number - https://help.yahoo.com/kb/account/yahoo-support-number-sln27069.html

Yahoo no longer provides direct support via phone or email address for their free Yahoo accounts.  With over 300 million accounts the account recovery process is now completely automated.  That's why it's critical to keep your accout recovery information up-to-date.  Yahoo determines you are the rightful owner of the account by sending the account key code message to the verified phone number or email address entered on the Account Security page for this account.  If this information is outdated, was entered incorrectly, or was never set up then it's unlikely you will be able to recover this account.

Start by going through the Sign-in helper mentioned in the following article from a laptop or a desktop.   

Problems signing in to your Yahoo account -
https://help.yahoo.com/kb/learn-fix-problems-password-yahoo-sln2051.html

When you go through the account recovery process and you see account recovery options that are no longer available you need to choose "I don't have access to this phone" or "I don't have access to this email" to see what other account recovery options are available.  If you get the "Uh oh" message saying the account can't be recovered online you can go through the steps below to see what other account recovery options are available.

1.    Start here at Help for Yahoo Account - https://help.yahoo.com/kb/account
2.    Scroll down the page until you see a "Contact Us" button.  Click on this.
3.    This opens a Yahoo Help Central Support page.
4.    Under "Tell us your Yahoo email address and product." you select the product you want help with.  In this case it would be "Account".
5.    Enter your email address and check "I'm not a robot".  You may be sent to another CAPTCHA page for additional proof.
6.    Click the "Get started" button.
7.    This opens a page that says “Select from these options”.
8.    The option you are looking for is "Contact a Yahoo specialist".  Please note this option is not available for all issues and in all markets.  If you see this option click on it.
9.    This opens the page “What can we help you with”.  Select the topic that most closely matches your issue.
10.    Next is the page “Tell us more about this issue”.  Select the topic that most closely matches what your issue.
11.    Next is the page “Here’s how to get help” which will show you the contact options available such as chat, email a Yahoo specialist, or Ask the Yahoo community.
 

Please note that the option "Contact a Yahoo specialist" is not available for all issues or in all markets.

If you have gotten this far and haven't been able to recover your account then I'm sorry but there are no other account recovery options available.  


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue