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Recover old account

New 'Hoo

Recover old account

Looking to recover a old account, don't recall password and even if I did not on same device and made up random recovery questions when I made the account because I was young. Can I recover this account?
2 REPLIES
Mail Pro All-star

Re: Recover old account

Greetings @Headshot3516

 

When was the last time you had signed into this account to check your email?  Yahoo requires that you sign into your account at least once every 12 months in order for your account to remain active.  Otherwise your account is deactivated due to inactivity.  Once that happens it's unlikely you can recover this account.

 

Yahoo moved away for using security questions in 2014 and no longer uses them as the primary means to recover your account.  The automated account recovery system chooses the best recovery method available for your account.  If you are given the option to answer then that would mean the system found no other account recovery options registered for this account.  The answers you enter must match EXACTLY to what is registered to this account.  You will know the answer is correct when you see the word "Correct" in green at the end of your question.  

Yahoo moved to using the email address and phone number entered into the Account Security page as the primary means to verify you are the rightful owner of this account.  Yahoo sent an email to all account holders in 2016 informing them of this change and included instructions on how to check if you still had security questions attached to your account and how to delete them.  For those that had never set up a recovery email address or recovery phone number they provided instructions on how to add this information to your Account security page.  For those that already had this information set up they ask that you verify that you could receive the account key code messages using the information listed as it is the ONLY way you will be able to recover your account.


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Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Mail Pro All-star

Re: Recover old account

Hello @Headshot3516

 

No, but you can if you have been signed in to it at least one time during the past 12 months.  If you were not signed in for 12 months the account was considered abandoned and closed and can not be recovered.

 

But if you were, the sign-in helper will get you in.

 

You can find out for sure if the account has been closed and get that help this way.

 

Confirm if your account is deleted - Use the Sign-in Helper. If your account doesn't exist anymore, you'll get a prompt indicating that it's been deactivated or that you can't reset your password online.

 

If it does get you in, change your password, check all your settings, make sure your phone and recovery email are valid and up to date, and you are good to go.

 

If it does not get you in, then this will apply to you, if so, sorry.

 

Still can't get signed in? If you're unable to use the Sign-in Helper to get into your account, because your recovery info is wrong or inaccessible, you won't be able to regain access to your account again. You're always welcome to sign up for a new account, but just make sure to keep your new account's recovery info up-to-date.

 

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If it solves a problem please accept it as "Accepted Solution".