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Help Community


We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website ( In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

My Phone is no longer active

My Phone is no longer active

I Just wipe all data on my Phone. I never add any other authentication Ways on my acccount. I Have try everyting and every Time its ask me about key or mobile number. Plz help me. I really ne***Phone Number Removed - Learn more***py of my id or tell you few of my last mails recieved to proof that is mine. I Also know the password. Please help!!
Mail Pro All-star

Re: My Phone is no longer active


Have you lost or replaced your phone and the number is no longer available?
Did you forget your password?
Are you getting a message that the account is not there when trying to sign in?
Did a hacker change all recovery information?
You can only regain use of your account if there is a current recovery email or phone even if a hacker changed it. You must have a recovery email or phone. If you only have one and can't use it there is no other method other than what the next paragraph indicates.
There is a new paid service called Yahoo Account Pro. It is possible that they can be of help but there is no guarantee that paying for the service will solve your problem. There is no other paid service. This is only available in the US.
Security questions were eliminated many years ago and are only used for old accounts where there is no recovery email or phone. You can remove them now under account security. They may have already been removed. For details CLICK HERE.
If the account was closed for non use for a year or for TOS violations such as being underage in your country it can't be recovered. You will see a message that the account is not there.
To recover an account or to get a list of accounts associated with a recovery phone number or email address CLICK HERE.
Do not use this method to just change your password if you know the old one. Just go to Account Security under Account Info or CLICK HERE.
For more details CLICK HERE.
Today is Monday, January 7, 2019 and the time is 3:51 pm PST.
In 24 days (January 31. 2019) the Classic version of Yahoo Mail will no longer be available. At that time you'll be upgraded to the newest version of Yahoo Mail or Basic Mail depending on your browser's compatibility.
Feel free to reply if my question or answer is not clear. Include @Barkley_Hound in the post.
I do not work for Yahoo and my postings are just my opinion based on experience.
Mail Pro All-star

Re: My Phone is no longer active

Hello @Edysiaszajewska


We take your account's privacy and security very seriously, and we'll only let you reclaim an account if you can prove you're the rightful owner.


When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.


To get in to your account you need to use the sign-in helper at which will send a code to the recovery phone or email that only you have access to. If you don't have access to recovery you can't recover.


It is an automated system, if you don't have the needed tools no one can help you.


Make a new account and be sure your keep recovery up to date to avoid problems like this in the future.

If an answer helps you please give a kudo.
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