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Help Community


We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website ( In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

I cannot access my account

New 'Hoo

I cannot access my account

I accidentally logged out of Yahoo app.
My phone number has changed and I don't have an account key. How do I access using security questions and contacts from emails?
Mail Pro All-star

Re: I cannot access my account

Hello @TashaR0283


Security questions were removed in 2014.


Security questions are no longer used for verification. Delete them if they haven't been removed automatically.


When did you log out?  You should be able to get back in if it was a short time back.


Recover your Yahoo account

Your account will be reactivated if you sign in to it within 30 days of closing it, with longer hold periods for accounts registered in Australia, India, or New Zealand (90 days), and Brazil, Hong Kong, or Taiwan (180 days).

  1. Sign in to your account.
  2. Verify your recovery information and you're all set.

If that does not get you in, try the sign-in helper.

Reset a forgotten password

  1. Go to the Sign-in Helper.
  2. Enter one of the account recovery items listed.
  3. Click Continue.
  4. Follow the instructions given in the Sign-in Helper.

Still can't get signed in? If you're unable to use the Sign-in Helper to get into your account, because your recovery info is wrong or inaccessible, you won't be able to regain access to your account again. You're always welcome to sign up for a new account, but just make sure to keep your new account's recovery info up-to-date.




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