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Cant login (Do not receive SMS verification code)

Pro 'Hoo

Cant login (Do not receive SMS verification code)

Hello. I tried to recover your account using your phone number, but it did not help - SMS did not come and I went back to the error "Oh-oh". I`m from Russia, so there is a possibility that this is due to the fact that the number specified in the account starts with (+8), while in the current conditions it is necessary to specify (+7). However, about 2 months ago I also restored my account and everything worked, I also tried to register in Gmail and specify the number (+8) - it worked there, and in another online service i tried (+7) - also worked fine there.
I tried to log in to your account with both (+8) and (+7), but in all cases the SMS message did not come.

11 REPLIES
Mail Pro All-star

Re: Cant login (Do not receive SMS verification code)

Greetings @Vartos001

 

If you didn't specify a recovery email address to go along with your recovery phone number then you'll need to check here to see what support options are available to you.  Be sure to sign out of your Yahoo account before clicking on the link.  You can click on the "Contact Us" button and provide the required information to see if you can contact a Yahoo specialist.


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Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Pro 'Hoo

Re: Cant login (Do not receive SMS verification code)

Thanks for answer, but however - i can only use SMS codes to verify that it is my account, so problem is no how else i can retrieve account, but why the SMS codes do not working for me. It works some time ago and i dont know any reason why it don`t now. I have already contact yahoo via email 3 times, well - it wasn`t that kind of help that i needed to. I even contact them in twitter sooo forum is my last hope

Mail Pro All-star

Re: Cant login (Do not receive SMS verification code)

Greetings @Vartos001

 

As Yahoo doesn't provide support for its free Yahoo account by phone or email address I'm not sure contacting them by email will solve anything.  You mentioned you were able to receive these SMS codes some time ago, can you be more specific?  Would that have been last month, six months ago, 12 months ago, 18 months ago?  Have you changed phones but keep the same phone number or have you had to do a factory reset on the phone you are using?  Have you checked with your mobile service provider to see if your phone is currently set up to receive SMS messages?

 

Can you provide more information on when Russia changed its phone numbers?  If you are saying that the number you have currently listed in your account is incorrect due to this change then you will not be able to receive these SMS codes because they are going to the wrong number.  Your only option would to try what I posted earlier and see if you can contact a Yahoo specialist as they are the only ones that could help you.  The admins on this forum can't help you recover your account.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Pro 'Hoo

Re: Cant login (Do not receive SMS verification code)

I received verification codes about 2 months ago, then i changed phones but kept the number. May be there are still old verification code from yahoo in SMS folder, but most of numbers with codes are undefinied. As I said - i tried Gmail with this number, and also russian online service - they are worked well. 
It`s not like the Russia changed phone numbers, it`s like some time ago in Yahoo you was able to link a phone number that starts with (+8) (kinda russian city number format) but now it seems that you may only use international russian format (+7) (that`s actually makes no sense because both (+7) and (+8) formats working well, and you can attempt to login with them into mine account). However - not when i login with my yahooID, not when use (+7) and (+8) phone numbers - I`m not receiving the SMS verification code.
And I`m already trying contact yahoo specialist via email through their form - well, 3/3 there was an automatic answer thats leads me to FAQ or Forum

Mail Pro All-star

Re: Cant login (Do not receive SMS verification code)

Greetings @Vartos001

 

You would think that changing phones but keeping the same number would not create an issue but I have seen this before.  It's unlikely you could use any SMS codes you received previously as they expire with a short amount of time.  Being able to receive codes from other services in no way means you will be able to receive these codes from Yahoo once you changed phones.  I would check with your mobile service provider if they are seeing any SMS codes coming from Yahoo.

 

The only troubleshooting I could offer is to create a new account and see what number you would have to enter in order to get a SMS code sent to this new phone of yours. 

 

If contacting a Yahoo specialist resulted in no assistance with this issue then you should consider this account lost as there is really nothing more you can do unless you favor a trip to the Oath office covering your regoin and asking the person at the front desk to page someone that can assist you in recovering your account.  I've never heard of anyone trying that before so I don't know if that would work or not.

 


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Pro 'Hoo

Re: Cant login (Do not receive SMS verification code)

Well, after all the attempts to get messages, including changing phones and resetting settings, I decided to contact my phone provider. At first it turned out that I had a ban on messages from short numbers, after I removed this feature, then I tried all day to get messages with the code. Whatever it was unsuccessfully at all. I again turned to the provider and he said that this is the maximum that he can do and better to contact Yahoo technical support. This all, perhaps circle is closed. All that remains to try and try again, in the hope that something will change. Well, or wait until Yahoo Pro Service will work in Russia. 

Highlighted
Mail Pro All-star

Re: Cant login (Do not receive SMS verification code)

Greetings @Vartos001

 

Yahoo is looking into this issue to see what can be done.  Were you able to create a new account and receive the account key code message from this account on your phone?


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Pro 'Hoo

Re: Cant login (Do not receive SMS verification code)

Never try this one btw, is it ok to have 1 phone number for 2 accounts? Or should i try another number?

Mail Pro All-star

Re: Cant login (Do not receive SMS verification code)

Greetings @Vartos001

 

It's fine to use the same number for more than one account.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.