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Error code 40402 when editing contact information in Messenger

Established 'Hoo

Error code 40402 when editing contact information in Messenger

What can I do to fix this error?

6 REPLIES
Pro 'Hoo

Re: Error code 40402 when editing contact information in Messenger

I am having the same issue for over a year. im ready to uninstall then reinstall, of corse will have to copy all contact info first. The deffinition of this code reads of a server issue so reinstalling, to me, makes since, to fix this problem. I will let you know what transpires from this action.

Pro 'Hoo

Re: Error code 40402 when editing contact information in Messenger

well uninstalling and reinstalling did not solve the error issue...BUT it did tell me something i was not aware of and this might be the key problem. yahoo certificates are expired. i suggest you  check yours and if they are then we have our common problem. i tried several differant paths to get them validated or replaced and hit a wall any suggestion from you would be helpfull. i will continue to try and update my certificates in the mean-time. hit me back if you get yours. thx

New 'Hoo

Re: Error code 40402 when editing contact information in Messenger

I don't think its a certificate issue. Using messenger 11.5 and fiddler, i receive a error message from *URL Removed - See the community guidelines for more information.* error 504 when trying to access contact info or update info within the Messenger client.

Pro 'Hoo

Re: Error code 40402 when editing contact information in Messenger

i see all the ADMIN staff online why wont they help us?

New 'Hoo

Re: Error code 40402 when editing contact information in Messenger

I am receiving the error when attempting to delete address book entry.

Pro 'Hoo

Re: Error code 40402 when editing contact information in Messenger

ADMIN. do not help with this issue for some reason. I am going out on a limb here, but I don't think they know how to resolve this. In other words,............ we are screwed!