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How to disconnect AT&T from Yahoo

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Pro 'Hoo

How to disconnect AT&T from Yahoo

My Yahoo account started about 20 years ago when I signed up for AT&T DSL service. I've discontinued that service about 15 years ago, but my Yahoo account has remained connected to AT&T somehow to this day. I want to delete my Yahoo account, but every link in the email section takes me to an AT&T sign in page and refers me to "My AT&T account settings". How do I find out what Yahoo is connected to in order to manage the account settings? I can still login with that old @pacbell.net account, but it doesn't show that it is associated in any way to Yahoo. I've spent literally hours on the phone with them and all they can tell me is that they don't know what it is connect to either. And, of course the Yahoo support email just tells me to conact AT&T. Nightmare....

14 REPLIES
Mail Pro All-star

Re: How to disconnect AT&T from Yahoo

Greetings @SomeDude44

 

Is this question about a Yahoo account ending in Yahoo.com, an ATT account (att.net, sbcglobal.net, bellsouth.net, etc.), or some other account?  You mention a pacbell.net account, is this the account you want to close?

When was the last time you signed into the yahoo account having this issue?  Are you posting this question from the account having this issue or did you create a new Yahoo account to post this question.

 

You do not have to do anything for your Yahoo account to be deleted.  Yahoo will deactivate any account that has not been logged into at least once in the last twelve months.  Once the account has been deactivated, Yahoo will delete the account approximately 90 days later.  That means if you do not log in to your account again Yahoo will do all the work for you.  If you do not want to wait for Yahoo to complete this process you can speed things along by closing this account yourself using the information in the article below.

Closing your Yahoo! account - https://help.yahoo.com/kb/mail/SLN2044.html?impressions=true
Please note these instructions only work for Yahoo accounts ending in Yahoo.com.


Once you have completed this process Yahoo will delete your account after approximately 90 days. The waiting period is necessary so you can recover an account that was closed in error.  Yahoo may or may not recycle your email address so be sure you do not need the email address for any reason before closing it.

 

 


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Pro 'Hoo

Re: How to disconnect AT&T from Yahoo

Thanks for your response, but that link doesn't work for deleting my yahoo account. After I confirm the email address for deletion, I get an error message that says:

  "Uh oh, looks like something went wrong. Please try again later"

Except, later never comes since I've been trying to do this for about a year now. AT&T can't help me either because they don't know how my @pacbell.net account is connect to the yahoo account. According to them, there is no connection. So, all I get is finger pointing. Yahoo's email support is totally worthless. I've opened 3 cases and explained what AT&T has told me and, no matter how clearly I word it, they just give me the cut and paste response that says to call AT&T - "they'll be glad to help you" and then they close the ticket. What a bunch of BS. Nobody at Yahoo wants to take the initiative to even look at my case and see if there is anything they can do or explain how or what it is connected to at AT&T. 

Mail Pro All-star

Re: How to disconnect AT&T from Yahoo

Greetings @SomeDude44

 

Would the email address you are trying to delete end in Yahoo.com or something else?  You mention a pacbell.net account, is this the account you are trying to close?  If you have a Yahoo.com account why do you believe it is connected to your pacbell.net account? 

 

I can understand why AT&T would say there is no connection between an AT&T account and a Yahoo.com account as all merged account were separated at the end of 2017 into separate AT&T and Yahoo.com accounts.

 

If you are trying to close a Yahoo.com account and had linked this Pacbell.net account to your Yahoo.com account in order to see any emails that came to that email address you would have to unlink these accounts before you would be able to close the Yahoo.com account.


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Mail Pro All-star

Re: How to disconnect AT&T from Yahoo

@SomeDude44

 

As all bell accounts were taken oer by AT&T, only they can help you.

 

 

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Administratin' 'Hoo

Re: How to disconnect AT&T from Yahoo

@SomeDude44 - you can call the number provided by okietom.  They will not be able to locate your account if you provide them with your Yahoo ID.  You will need to provide them with the ATT related address (in this case it sounds like your pacbell.net email).  Once they are in your pacbell.net account they will be able to see the Yahoo association and you need to tell them you want the Yahoo account unmerged. 

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Pro 'Hoo

Re: How to disconnect AT&T from Yahoo

Thanks for your reply. I've probably spent a total of about 6-8 hours with at least 8 differnet support specialists and level 2-3 techs over an 8 day period. I must have a one off issue because I've explained myself to death about trying to dissociate my @pacbell.net account from Yahoo, but nobody can find any type of connection or configuration that would indicate it is connected. They insist that there is NO connection to any other entity outside of AT&T. I can still log into the pacbell account and it is listed as active, but several techs said that an account email address or login ID can NEVER be deleted for any reason. I give up, I guess the Yahoo account will live on for the next 100 years. Whatever is wrong, it can't seem to be fixed, I give up.

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Re: How to disconnect AT&T from Yahoo

@SomeDude44

 

Don't give up, keep calling until they fix their problem.

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Pro 'Hoo

Re: How to disconnect AT&T from Yahoo

@ArthurDent - Not trying to beat a dead horse, but I noticed you've mentioned on this and a few other posts the idea that if you don't log in for a year, Yahoo will delete the account after 90 days. I'm trying to follow the logic on this. My account is linked to AT&T ( at least from Yahoo's point of view ) and after opening 3 cases and requesting / demanding they close the account, they tell me it is impossible due to the link to AT&T. If I simply don't log in for a year, how are they able to close the account automatically when the account will still be linked to AT&T as it is today? So if they can close it then, what prevents them from doing it today based on a customer's demand? Am I missing something?

Mail Pro All-star

Re: How to disconnect AT&T from Yahoo

Greetings @SomeDude44

 

You have mentioned that this Yahoo account is linked to your AT&T account before but I just wanted to confirm that this Yahoo account is one that ends in Yahoo.com as you've never confirmed this.  Aso why do you believe this account is linked to AT&T when AT&T has said no link exists?  

 

The only way to close a Yahoo account is to use the instructions previously posted.  You can't demand it be closed by submitting a case.   


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