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We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website (https://help.yahoo.com). In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

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contacting customer support

SOLVED
New 'Hoo

contacting customer support

I can log into my yahoo account but when I try to open my mail it says they have trouble signing me in and that i should contact customer support. 

I cannot for the life of me figure out how to contact customer support live.

They keep directing me towards 

Select from these options.

all i want it to be able to chat, or send an email... any help?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Mail Pro All-star

Re: contacting customer support

Greetings anvervaet

 

There is a known issue for those trying to reactivate a Yahoo account that has been inactive for a long time.  Read more about this issue here



Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
Mail Pro All-star

Re: contacting customer support

Greetings LookinForHelp

 

Yahoo customer service phone number - https://help.yahoo.com/kb/account/yahoo-support-number-sln27069.html

 

Yahoo no longer provides direct support via phone or email address for their free Yahoo accounts. 

 

You can see if live chat support is available for this issue by going through the following steps.


    Start here at Help for Yahoo Account - https://help.yahoo.com/kb/account
    Scroll down the page until you see a "Contact Us" button.
    Click on this to open a page that says "Need assistance with a Yahoo product? Let's see how we can help.".
    Under "Tell us your Yahoo email address and product." you select the product you want help with.  In this case it would be "Account".
    Enter your email address and check "I'm not a robot".  You may be sent to another CAPTCHA page for additional proof.
    Click the "Get started" button
    This opens the "CHOOSE SUPPORT OPTION" page.
    If you see the option "Contact a Yahoo specialist" then you can get live chat support for this issue.  If the chat line is closed you can submit a support ticket.  Please note that live chat support is very limited in both availability and the scope of the issues it can address..

Contact a Yahoo Specialist.JPG


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
4 REPLIES
Mail Pro All-star

Re: contacting customer support

Greetings anvervaet

 

There is a known issue for those trying to reactivate a Yahoo account that has been inactive for a long time.  Read more about this issue here



Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
'Hoo Recruit

Re: contacting customer support

Not even close to the answer. Just tell us how to contact support!!!

Mail Pro All-star

Re: contacting customer support

Greetings LookinForHelp

 

Yahoo customer service phone number - https://help.yahoo.com/kb/account/yahoo-support-number-sln27069.html

 

Yahoo no longer provides direct support via phone or email address for their free Yahoo accounts. 

 

You can see if live chat support is available for this issue by going through the following steps.


    Start here at Help for Yahoo Account - https://help.yahoo.com/kb/account
    Scroll down the page until you see a "Contact Us" button.
    Click on this to open a page that says "Need assistance with a Yahoo product? Let's see how we can help.".
    Under "Tell us your Yahoo email address and product." you select the product you want help with.  In this case it would be "Account".
    Enter your email address and check "I'm not a robot".  You may be sent to another CAPTCHA page for additional proof.
    Click the "Get started" button
    This opens the "CHOOSE SUPPORT OPTION" page.
    If you see the option "Contact a Yahoo specialist" then you can get live chat support for this issue.  If the chat line is closed you can submit a support ticket.  Please note that live chat support is very limited in both availability and the scope of the issues it can address..

Contact a Yahoo Specialist.JPG


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
New 'Hoo

Re: contacting customer support

Sorry for bothering you but there isn't a button "Contact a Yahoo specialist".