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Help Community


We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website ( In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

can't access my email

New 'Hoo

can't access my email

when I log in my email (after insert my yahoo ID and password) anew window open with the following:

we've noticed some unusual account activity. for your safety, choose a method below to verity that it's really you singing in to this account.

email the code *********

and kindly be informed that when I loged to the other email I have the same window (both of them are related to each other)

and I can't access any one of them


Official 'Hoo Staff

Re: can't access my email


If you can’t sign into an account and are unable to recover it online, we offer phone support through our Yahoo Account Pro service. If you're outside of the US, all of the available help options will be on our help pages through the “Contact Us” link on the left.

Check out our Tips and Tricks board for solutions to most Yahoo Mail issues!
Want help via Twitter? Tweet @YahooCare