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We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website (https://help.yahoo.com). In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

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SIgn in issues with yahoo account

SOLVED
'Hoo Recruit

SIgn in issues with yahoo account

Long story short, wife got a new phone, trying to setup Yahoo Mail on new phone but forgot password. Did not setup a phone number, also forgot the password to the backup email account. What are our options the get this account back up and running on the new phone? Email is still acessible on her old phone.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Mail Pro All-star

Re: SIgn in issues with yahoo account

Greetings @etorres_79ca

If your account is still active and you currently live in the US then you are in luck as this article shows Yahoo recently started offering a Yahoo Account Pro service that offers phone support for a small fee.   


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
2 REPLIES
Mail Pro All-star

Re: SIgn in issues with yahoo account

Greetings @etorres_79ca

If your account is still active and you currently live in the US then you are in luck as this article shows Yahoo recently started offering a Yahoo Account Pro service that offers phone support for a small fee.   


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
'Hoo Recruit

Re: SIgn in issues with yahoo account

ArthurDent thank, i came accross that and was happy to subscribe to the service.

Im in Canada and the only issue is they only take US credit or debit cards. I was able to make it work, family living in the US helped out. Had to conference them in the call with Yahoo.
Will need to cancel the subscription so We dont get charged again next month. We’ve setup the recovery info now so hopefully we wont need the Yahoo Mail Pro again.