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Missing Emails

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Ein
New 'Hoo

Missing Emails

Hi, I am writing here because it is very difficult to contact anyone specifically about it - I tried to use the contact specialist option, but it appears you need to match the specific issue in order to go forward - there is no 'other' option.

 

Anyways, I have been trying to search for certain emails (using the desktop mail) from one sender and according to the search results, I only have emails from 2017.  No results from prior to that.  However, the profile of the sender says that I have been in communication with this sender since before 2017.  Apparently the system is aware of this, but the search results don't show everything.

 

Can anyone help?

1 ACCEPTED SOLUTION

Accepted Solutions
Official 'Hoo Staff

Re: Missing Emails

To see if we can recover any lost or deleted emails you would need to fill out our mail restore form here

If you see any helpful posts, give a Kudo!
If you see a response that answers your question, please mark Accept as Solution!
3 REPLIES
New 'Hoo

Re: Missing Emails

I can't help but I am struggling with the same issue - imprtant emails from years ago and went to print them and they are not there. No way to getting in contact with anyone

Official 'Hoo Staff

Re: Missing Emails

To see if we can recover any lost or deleted emails you would need to fill out our mail restore form here

If you see any helpful posts, give a Kudo!
If you see a response that answers your question, please mark Accept as Solution!
New 'Hoo

Re: Missing Emails

I'm having the same problem, every email is gone along with my folders.  Hopefully it happened within the last 7 days.