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Emails Won't Delete

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Established 'Hoo

Emails Won't Delete

I was part of another thread regarding this topic and went through a bunch of trouble shooting and nothing helped. The follow up I submited was not answered so I'm starting a new thread. 

 

I have several emails in my inbox that will not delete nor will they move to another folder. It says it's deleted, but they always reappear when the page is refreshed. Note: I use the Yahoo mail app on IOS and yahoo.ca on my PCs. No other device is used. 

 

The following is everything I've tried: 

- Deleted and readded the Yahoo mail app 

- removed my yahoo account from the IOS default mail app and did not readd it

- I sent myself a screenshot of my inbox and it was then looked into from yahoo's end. I was told the engineering team looked at it. At this point they asked that I delete and redownload the yahoo app again, which didn't work 

- I tried to reset my yahoo password in order to log me out of anywhere else I've been logged into but I don't seem to have a password anymore, just the security key 

- I then was told to submit a report via the feedback link and nothing came of that 

- I added one more repsonse to the last thread on Oct 4 and have recevied no response. 

 

The emails are always to and from the same person and every new thread that is created just gets added to the list of emails that will not delete or move from my inbox. Can someone please help me! 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderatin' 'Hoo

Re: Emails Won't Delete

@Elizabeth24

Have you tried disabling conversation mode to see if you are able to delete the email?

9 REPLIES
Moderatin' 'Hoo

Re: Emails Won't Delete

@Elizabeth24

Can you please post the subject and date of one of the emails you are unable to delete?

Established 'Hoo

Re: Emails Won't Delete

One example is dated 9-18-18 and the subject line is "Driving...." 

Moderatin' 'Hoo

Re: Emails Won't Delete

@Elizabeth24

Have you tried disabling conversation mode to see if you are able to delete the email?

Established 'Hoo

Re: Emails Won't Delete

Okay that actually did work surprisingly but is that the only solution we can come up with? There has to be a better way - some of these email trains are days long and I can't always go through and delete them one by one. 

Moderatin' 'Hoo

Re: Emails Won't Delete

@Elizabeth24

To easily delete them after switching off conversation mode, you can move the email in a folder and then select all the emails in the folder to delete them.

Established 'Hoo

Re: Emails Won't Delete

Hmm not sure how that would save me any time. I’d still have to select every single email to move it to another folder.
Mail Pro All-star

Re: Emails Won't Delete

Greetings @Elizabeth24

 

If you are using the New Mail you can create a new folder called "Deleted Emails" and then move any emails you want to delete into that folder.  Once you do that you can click on the drop-down arrow at the end of the folder name and then click on "Delete all emails".


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Moderatin' 'Hoo

Re: Emails Won't Delete

@Elizabeth24

You can move the email before switching conversation view off and after they have been split into individual emails, you can use the select all checkbox and then delete all emails in the folder. You can also click on the down arrow next to the folder and then select "Delete all emails".

Established 'Hoo

Re: Emails Won't Delete

Ya as I mentioned in my original post I can't move the emails to another folder either. They just pop right back into my inbox. I'm glad I finally was able to clean up my inbox but pretty bummed that I'll have to do this single email delete going forward - very surprised there isn't a better solution.