cancel
Showing results for 
Search instead for 
Did you mean: 
Cancel

Help Community

Announcements

We’ve made the difficult decision to discontinue the Yahoo Communities effective Jan 24, 2019.

Be assured you will still be able to find answers to your Yahoo product and app questions on the Yahoo Help website (https://help.yahoo.com). In addition, you’ll be able to find the Yahoo Community moderators on Twitter, responding from our many handles including @YahooCare and @YahooFantasyCC.

If you ever need help with your Yahoo accounts, try Yahoo Account Pro for 24/7 live phone support.

email recovery

SOLVED
Highlighted
'Hoo Recruit

email recovery

thanks for your surport, yet i was hoping that your going to ask me about the question which i was ask when i  create yahoo account **Username Protected**@yahoo.com, do is geting more then a year and, do i used it my fb

 

1 ACCEPTED SOLUTION

Accepted Solutions
Mail Pro All-star

Re: email recovery

Greetings @emmanuel2016

 

Yahoo no longer uses security questions as the primary means to recover your account.  The automated account recovery system chooses the best recovery method available for your account.  If you are given the option to answer then that would mean the system found no other account recovery options registered for this account.  The answers you enter must match EXACTLY to what is registered to this account.  You will know the answer is correct when you see the word "Correct" in green at the end of your question.  

Yahoo moved to using the email address and phone number entered into the Account Security page as the primary means to verify you are the rightful owner of this account.  Yahoo sent an email to all account holders almost two years ago informing them of this change and included instructions on how to check if you still had security questions attached to your account and how to delete them.  For those that had never set up a recovery email address or recovery phone number they provided instructions on how to add this information to your Account security page.  For those that already had this information set up they ask that you verify that you could receive the account key code messages using the information listed as it is the ONLY way you will be able to recover your account.

 

When was the last time you signed into this account from the Yahoo website?  Yahoo deactivates accounts that haven't been signed into at least once in the last 12 months.  Once the account has been deactivated it's unlikely you can recover it.  

Yahoo determines you are the rightful owner of the account by sending the account key code message to the verified phone number or email address entered on the Account Security page for this account.  If this information is outdated or otherwise unavailable, was entered incorrectly, or was never set up then it's unlikely you will be able to recover this account.

When you try the Sign-in helper and select the options "I don't have access to this phone" or "I don't have access to this email" what other account recovery options are available?


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
1 REPLY
Mail Pro All-star

Re: email recovery

Greetings @emmanuel2016

 

Yahoo no longer uses security questions as the primary means to recover your account.  The automated account recovery system chooses the best recovery method available for your account.  If you are given the option to answer then that would mean the system found no other account recovery options registered for this account.  The answers you enter must match EXACTLY to what is registered to this account.  You will know the answer is correct when you see the word "Correct" in green at the end of your question.  

Yahoo moved to using the email address and phone number entered into the Account Security page as the primary means to verify you are the rightful owner of this account.  Yahoo sent an email to all account holders almost two years ago informing them of this change and included instructions on how to check if you still had security questions attached to your account and how to delete them.  For those that had never set up a recovery email address or recovery phone number they provided instructions on how to add this information to your Account security page.  For those that already had this information set up they ask that you verify that you could receive the account key code messages using the information listed as it is the ONLY way you will be able to recover your account.

 

When was the last time you signed into this account from the Yahoo website?  Yahoo deactivates accounts that haven't been signed into at least once in the last 12 months.  Once the account has been deactivated it's unlikely you can recover it.  

Yahoo determines you are the rightful owner of the account by sending the account key code message to the verified phone number or email address entered on the Account Security page for this account.  If this information is outdated or otherwise unavailable, was entered incorrectly, or was never set up then it's unlikely you will be able to recover this account.

When you try the Sign-in helper and select the options "I don't have access to this phone" or "I don't have access to this email" what other account recovery options are available?


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.