cancel
Showing results for 
Search instead for 
Did you mean: 
Cancel

Help Community

Announcements
Yahoo Help Community is also available in Español (Spanish) and 中文 (Chinese).

My Email identity/name changes when recipient replies to my email

SOLVED
Highlighted
Pro 'Hoo

My Email identity/name changes when recipient replies to my email

2 concerns:

 

1. My email address changes in identity after the recipient replies to it.

question : How do I know that the email will still be sent to me?

 

Example : My email add is **Username Protected**@yahoo.com

recipient when replies email to me, my email add becomes DHL express service

 

2. How do I return it to the correct email add?

 

This happened after I opened an email from supposedly sent by DHL.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Mail Pro All-star

Re: My Email identity/name changes when recipient replies to my email

@docralph2000

If the recipient creates a new email then the info comes from his address book or contact cards.

 

If it is an actual reply then it uses the name in the FROM field unless you have a REPLY-TO address. You can check them as follows.

 

Change Sending Name or Reply-To Address

The following works with the mail website and the Yahoo mail app. Any other mail program or app stores the information in its own settings.

  • Hover over the far right gear icon in Yahoo Mail and then click "settings" or "more settings".
  • Click "accounts" or "mailboxes" in left column.
  • Click on the primary address.
  • Fill in the name or reply-to fields.
  • If you do not want your name to appear then put the email address in the name field.
  • Click "save" at the bottom of the page.
  • There will be a separate setting on a mobile device.


Note that this will just change the sending name or reply-to. If a correspondent already has an old name or address it will still appear if they send a new email and not a reply. They must change it in their address book and their contact cards. Contact cards are what appear when hovering over a FROM or TO address. Click the 3 dots in the lower left to change it.
Details here: https://help.yahoo.com/kb/sln5714.html

Feel free to reply if my question or answer is not clear. Include @Barkley_Hound in the post.
I do not work for Yahoo and my postings are just my opinion based on experience.
Make sure your phone and email are current. There is no way to verify or recover an account without them.
Pro 'Hoo

Re: My Email identity/name changes when recipient replies to my email

Thanks for the tip, Barkley_Hound, I did as you advised with the account settings and my email user name reverted to the normal one. Hopefully the issue is resolved. Much obliged!

2 REPLIES
Mail Pro All-star

Re: My Email identity/name changes when recipient replies to my email

@docralph2000

If the recipient creates a new email then the info comes from his address book or contact cards.

 

If it is an actual reply then it uses the name in the FROM field unless you have a REPLY-TO address. You can check them as follows.

 

Change Sending Name or Reply-To Address

The following works with the mail website and the Yahoo mail app. Any other mail program or app stores the information in its own settings.

  • Hover over the far right gear icon in Yahoo Mail and then click "settings" or "more settings".
  • Click "accounts" or "mailboxes" in left column.
  • Click on the primary address.
  • Fill in the name or reply-to fields.
  • If you do not want your name to appear then put the email address in the name field.
  • Click "save" at the bottom of the page.
  • There will be a separate setting on a mobile device.


Note that this will just change the sending name or reply-to. If a correspondent already has an old name or address it will still appear if they send a new email and not a reply. They must change it in their address book and their contact cards. Contact cards are what appear when hovering over a FROM or TO address. Click the 3 dots in the lower left to change it.
Details here: https://help.yahoo.com/kb/sln5714.html

Feel free to reply if my question or answer is not clear. Include @Barkley_Hound in the post.
I do not work for Yahoo and my postings are just my opinion based on experience.
Make sure your phone and email are current. There is no way to verify or recover an account without them.
Pro 'Hoo

Re: My Email identity/name changes when recipient replies to my email

Thanks for the tip, Barkley_Hound, I did as you advised with the account settings and my email user name reverted to the normal one. Hopefully the issue is resolved. Much obliged!