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email marked as spam

SOLVED
New 'Hoo

email marked as spam

Hello,

 

My company has a custom ERP software that we sell. Our clients are able to email invoices and statements from within our software, but when they are sent to Yahoo accounts, they are either marked as spam or not delivered at all.

 

One of the customers told me their hosting company says they received a 554 error. I was wondering what we can do to ensure emails are not sent as spam, even though they contain an attachment. thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Mail Pro All-star

Re: email marked as spam

Greetings @TwinPeaks

 

Since this is software that others are using to send email you should pass the following along to your clients.

 

First is a link to the bulk email standards page that the hosting company can review.  That can provide some guidelines for why the emails could be marked as spam.  This link is to the Yahoo Postmaster.  The hosting company can fill out the "New Sender Application" to determine why emails sent were not delivered.  They can also help determine why the emails are going to the spam folder.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.
1 REPLY
Highlighted
Mail Pro All-star

Re: email marked as spam

Greetings @TwinPeaks

 

Since this is software that others are using to send email you should pass the following along to your clients.

 

First is a link to the bulk email standards page that the hosting company can review.  That can provide some guidelines for why the emails could be marked as spam.  This link is to the Yahoo Postmaster.  The hosting company can fill out the "New Sender Application" to determine why emails sent were not delivered.  They can also help determine why the emails are going to the spam folder.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue

Please note that the classic version of Yahoo Mail will no longer be available after January 30, 2019. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility.