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Hi community members!
Our Mail All-stars recently had the opportunity to have a 2nd Q&A session with our Customer Operations Specialist Kyle.
Below you will find the transcript to the event. To access the answers you will need to click the Spoiler button below each question. We hope this may answer some of your burning questions as well as give insight into some of our technical issues.
Q: This problem has come up a few times. All new accounts must end in Yahoo.com. There are still rocketmail, ymail, and international accounts. Can someone create an extra and/or disposible address ending in one of those old domains? Should we recommend that they create a new Yahoo.com account?
Q: Hi Kyle, glad you're here. Thank you. Don't worry about following CeCe, you have more time in service. *grin* Congratulations avoiding all the lay offs over the last 12 years.
Abuse Moderation. Can you expand a bit on what that is? I've found by the time clients find us their frustration levels are high so I always try to treat them with respect and kindness. I believe education is better than pointing out some rule they broke.
Love your "Gems" section, especially "Security, security, security" (preach it sister!) Can't tell you how many times I have dealt with "I never upgraded, I didn't set a phone number or a recovery email and I forgot my password so fix it for me" type questions.
A couple of other things that probably have no answer, but I'll ask anyway. Anything you can share with the direction we are going now with the merger or future plans for Messenger which everyone seems to hate?
Q: I saw someone post this today.
Here in the past week or so, my account won't sync between devices. Example - I deleted a bunch of emails from my inbox while I was on my phone, and when I got onto the computer they were still in my inbox.
Another example - I created a draft and saved it while I was on my phone, and when I got on my tablet or my computer, the draft is not there. Whatever I do on the computer shows on my phone though. What do I do?
Q: Kyle, if you could build Yahoo Mail from the start, what features would you leave out? Will we still be using email in 10 years? If not, let's invent something new and all get rich. If you owned YMail, would you consider the option for users to pay a fee for phone support? If so, should we make it so that the call is free if the problem is not fixed (Yahoo gets to decide if it's fixed or not)? in 2009 when Yahoo released its last Beta Mail, there were problems galore. It took months for them to be cleared up. Are any of the engineers still around from that time who could tell you what not to do this time?
Q: Does a link between Yahoo and a partner account only exist if you had an existing Yahoo account prior to signing up with a partner? Since AT&T is no longer a partner were all links removed? Some people are still having problems and both companies say to check with the other.
Is att.net mail service still provided by Yahoo? If so, is AT&T planning their own service?
When you click on that icon you end up at a login page for att.net mail.
Q: @ArthurDent If I am not signed into Yahoo it brings me to the AT&T Live / Yahoo sign in page. If I am signed in I get the regular Yahoo mail page. That is why I believe that AT&T is still using Yahoo mail. All they dropped was the ability to sign into Yahoo with their email address and they no longer have a Yahoo home page.
I noticed that too. If I go to the ATT.net home page and then click on the Mail icon to bring up the AT&T mail login page I get the expected error message saying "The User ID and Password are invalid" when trying to login into my Yahoo email but if I login to my Yahoo email first then open the ATT.net home page and click on the Mail icon it opens my Yahoo mail in that new window.
I had run across another question from someone saying they were having problems logging into their att.net email account. They said they had called AT&T support and were told that they had to contact Yahoo support for help because Yahoo runs their email system. They created a Yahoo account just so they could post that question on the forum.
I did come up with a couple of questions, one about email forwarding and one about email restore.
I was working with one person that said the email forwarding was working last week then stopped. When they checked the settings in the article below the "Verify" button was red. They clicked on it and it said a verification email was sent but they never received it.
Automatic email forwarding in Yahoo Mail - https://help.yahoo.com/kb/mail-for-desktop/sln22028.html
Another person posted a question saying when their forwarding stopped working they used the article above to check their settings and discovered the option "Forward" was missing entirely.
For the email restore question a person posted a question saying they just noticed they had lost years of email and had submitted an email restore request but after the restore was complete they noticed the majority of emails they lost were not restored. I posted a response saying that restoration aren't always successful and that the email restoration process doesn't restore individual emails but restores your email account to the state it was in seven days ago. I was wondering if that is still the way the email restore process works.
Hey Folks What a dialogue! A few important things to note:
Welp, that’s it for me folks! Thanks for the solid questions, and the opportunity to dig up some answers - hope they’re up to snuff. Finally, keep on rockin - we really appreciate what you do!!