cancel
Showing results for 
Search instead for 
Did you mean: 
Cancel

Help Community

Announcements
Yahoo Help Community is also available in Spanish and Chinese.

I know my account info but I can't sign in because I don't have access to my old phone number

SOLVED
Highlighted
New 'Hoo

I know my account info but I can't sign in because I don't have access to my old phone number

Hello everyone, 

 

So, I have an account that I use with Yahoo email, I haven't used it in a while but I need to log into it.  I cannot login to the account because it wants to send a verificaton text/call to my old phone number that I no longer have access to.  I've been scouring the internet for the last few hours trying to find a way to get back in.   Has anyone had experience with this? 

 

Any help would be appreciated.  Please send me an email at **Username Removed**@gmail.com

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
Mail Pro All-Star

Re: I know my account info but I can't sign in because I don't have access to my old phone number

Greetings harleyman6369

 

The account recovery process is completely automated.  Yahoo determines you are the rightful owner of the account by sending the account key code message to the verified phone number or email address entered on the Account Security page for this account.  If this information is outdated, was entered incorrectly, or was never set up then it's unlikely you will be able to recover this account.

Start by going through the Sign-in helper mentioned in the following article from a laptop or a desktop.   

Problems signing in to your Yahoo account -
https://help.yahoo.com/kb/learn-fix-problems-password-yahoo-sln2051.html

When you go through the account recovery process and you see account recovery options that are no longer available you need to choose "I don't have access to this phone" or "I don't have access to this email" to see what see what other account recovery options are available.  If you get the "Uh oh" message saying the account can't be recovered online you can try the following but it's unlikely you will be able to recover this account.

    Start here at Help for Yahoo Account - https://help.yahoo.com/kb/account
    Scroll down the page until you see a "Contact Us" button.
    Click on this to open a page that says "Need assistance with a Yahoo product? Let's see how we can help.".
    Under "Tell us your Yahoo email address and product." you select the product you want help with.  In this case it would be "Account".
    Enter your email address and check "I'm not a robot".  You may be sent to another CAPTCHA page for additional proof.
    Click the "Get started" button
    This opens the "CHOOSE SUPPORT OPTION" page.
    Under "Select from these options" you will find all the support options available to address this issue.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue
3 REPLIES
'Hoo Recruit

Re: I know my account info but I can't sign in because I don't have access to my old phone number

hello i am ordillass i just lost my old phone number and my account is block please i need a help 

'Hoo Recruit

Re: I know my account info but I can't sign in because I don't have access to my old phone number

I can't beleive no one can anwser this ?

 

Mail Pro All-Star

Re: I know my account info but I can't sign in because I don't have access to my old phone number

Greetings harleyman6369

 

The account recovery process is completely automated.  Yahoo determines you are the rightful owner of the account by sending the account key code message to the verified phone number or email address entered on the Account Security page for this account.  If this information is outdated, was entered incorrectly, or was never set up then it's unlikely you will be able to recover this account.

Start by going through the Sign-in helper mentioned in the following article from a laptop or a desktop.   

Problems signing in to your Yahoo account -
https://help.yahoo.com/kb/learn-fix-problems-password-yahoo-sln2051.html

When you go through the account recovery process and you see account recovery options that are no longer available you need to choose "I don't have access to this phone" or "I don't have access to this email" to see what see what other account recovery options are available.  If you get the "Uh oh" message saying the account can't be recovered online you can try the following but it's unlikely you will be able to recover this account.

    Start here at Help for Yahoo Account - https://help.yahoo.com/kb/account
    Scroll down the page until you see a "Contact Us" button.
    Click on this to open a page that says "Need assistance with a Yahoo product? Let's see how we can help.".
    Under "Tell us your Yahoo email address and product." you select the product you want help with.  In this case it would be "Account".
    Enter your email address and check "I'm not a robot".  You may be sent to another CAPTCHA page for additional proof.
    Click the "Get started" button
    This opens the "CHOOSE SUPPORT OPTION" page.
    Under "Select from these options" you will find all the support options available to address this issue.


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue