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I cant access my account

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New 'Hoo

I cant access my account

i cant log on to one of my older accounts **Username Protected**@yahoo.com. The backup email it has doesnt work anymore and it doesnt let me log on 

1 ACCEPTED SOLUTION

Accepted Solutions
Mail Pro All-Star

Re: I cant access my account



Greetings @tacodaninja

 

When was the last time you signed into this old account from the Yahoo website?  Yahoo deactivates accounts that haven't been signed into at least once in the last 12 months.  Once the account has been deactivated it's unlikely you can recover it.  The following two articles can provide more information

Reasons Yahoo deactivates or deletes an account - https://help.yahoo.com/kb/SLN3057.html?impressions=true

Can I reuse my deactivated Yahoo ID? - https://help.yahoo.com/kb/mail-for-desktop/SLN3060.html?impressions=true

If it has been less than 12 months since you last logged in then try the following.

 

Yahoo customer service phone number - https://help.yahoo.com/kb/account/yahoo-support-number-sln27069.html

Yahoo no longer provides direct support via phone or email address for their free Yahoo accounts.  With over 300 million accounts the account recovery process is now completely automated.  Yahoo determines you are the rightful owner of the account by sending the account key code message to the verified phone number or email address entered on the Account Security page for this account.  If this information is outdated, was entered incorrectly, or was never set up then it's unlikely you will be able to recover this account.

Start by going through the Sign-in helper mentioned in the following article from a laptop or a desktop.   

Problems signing in to your Yahoo account -
https://help.yahoo.com/kb/learn-fix-problems-password-yahoo-sln2051.html

When you go through the account recovery process and you see account recovery options that are no longer available you need to choose "I don't have access to this phone" or "I don't have access to this email" to see what other account recovery options are available.  If you get the "Uh oh" message saying the account can't be recovered online you can go through the steps below to see what other account recovery options are available.

    Start here at Help for Yahoo Account - https://help.yahoo.com/kb/account
    Scroll down the page until you see a "Contact Us" button.
    Click on this to open a page that says "Need assistance with a Yahoo product? Let's see how we can help.".
    Under "Tell us your Yahoo email address and product." you select the product you want help with.  In this case it would be "Account".
    Enter your email address and check "I'm not a robot".  You may be sent to another CAPTCHA page for additional proof.
    Click the "Get started" button
    This opens the "CHOOSE SUPPORT OPTION" page.

If you are fortunate you will see the option "Contact a Yahoo specialist".  This will allow you to get live chat support for this issue.  If the chat line is closed you can submit a support ticket by clicking on "Email a Yahoo specialist".  Please note that live chat support is not available for all issues and is not available in all markets.

If you have gotten this far and haven't been able to recover your account then I'm sorry but there are no other account recovery options available.  


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue
3 REPLIES
'Hoo Recruit

Re: I cant access my account

Sorry I am piggy backing on your post!  I cannot for the life of me figure out how to start a post on this site.  Please point me in the right direction!

New 'Hoo

Re: I cant access my account

I'm have trouble logging into my account if possblie can I recieve a call to resolve this issue. The last time I used this account was back in 2012. I'm needing email information. My Number is ***Phone Number Removed***

Mail Pro All-Star

Re: I cant access my account



Greetings @tacodaninja

 

When was the last time you signed into this old account from the Yahoo website?  Yahoo deactivates accounts that haven't been signed into at least once in the last 12 months.  Once the account has been deactivated it's unlikely you can recover it.  The following two articles can provide more information

Reasons Yahoo deactivates or deletes an account - https://help.yahoo.com/kb/SLN3057.html?impressions=true

Can I reuse my deactivated Yahoo ID? - https://help.yahoo.com/kb/mail-for-desktop/SLN3060.html?impressions=true

If it has been less than 12 months since you last logged in then try the following.

 

Yahoo customer service phone number - https://help.yahoo.com/kb/account/yahoo-support-number-sln27069.html

Yahoo no longer provides direct support via phone or email address for their free Yahoo accounts.  With over 300 million accounts the account recovery process is now completely automated.  Yahoo determines you are the rightful owner of the account by sending the account key code message to the verified phone number or email address entered on the Account Security page for this account.  If this information is outdated, was entered incorrectly, or was never set up then it's unlikely you will be able to recover this account.

Start by going through the Sign-in helper mentioned in the following article from a laptop or a desktop.   

Problems signing in to your Yahoo account -
https://help.yahoo.com/kb/learn-fix-problems-password-yahoo-sln2051.html

When you go through the account recovery process and you see account recovery options that are no longer available you need to choose "I don't have access to this phone" or "I don't have access to this email" to see what other account recovery options are available.  If you get the "Uh oh" message saying the account can't be recovered online you can go through the steps below to see what other account recovery options are available.

    Start here at Help for Yahoo Account - https://help.yahoo.com/kb/account
    Scroll down the page until you see a "Contact Us" button.
    Click on this to open a page that says "Need assistance with a Yahoo product? Let's see how we can help.".
    Under "Tell us your Yahoo email address and product." you select the product you want help with.  In this case it would be "Account".
    Enter your email address and check "I'm not a robot".  You may be sent to another CAPTCHA page for additional proof.
    Click the "Get started" button
    This opens the "CHOOSE SUPPORT OPTION" page.

If you are fortunate you will see the option "Contact a Yahoo specialist".  This will allow you to get live chat support for this issue.  If the chat line is closed you can submit a support ticket by clicking on "Email a Yahoo specialist".  Please note that live chat support is not available for all issues and is not available in all markets.

If you have gotten this far and haven't been able to recover your account then I'm sorry but there are no other account recovery options available.  


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue