cancel
Showing results for 
Search instead for 
Did you mean: 
Cancel

Help Community

Email Address not Recognized

SOLVED
Highlighted
'Hoo Recruit

Email Address not Recognized

When my wife tries to login to her email address, it's saying "sorry we don't recognize this email." Then, when we enter the phone number, that's not recognized either. We're not real sure how to resolve this issue and get her email address back so any help would be greatly appreciated. She's had this same email for over 10 years and uses it for work and all of her online accounts. Thank you all in advance!
1 ACCEPTED SOLUTION

Accepted Solutions
Mail Pro All-Star

Re: Email Address not Recognized

Greetings Phammond1

 

If this is a .sbcglobal.net account then you need to contact AT&T for support.  AT&T email (att.net, sbcglobal.net, bellsouth.net, etc.) as these are part of the AT&T family and not owned by Yahoo.

 

Get help with an AT&T, Frontier, Verizon, Rogers, BT, Sky, or Spark account or password - https://help.yahoo.com/kb/mail/sln25426.html


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue
20 REPLIES
Pro 'Hoo

Re: Email Address not Recognized

I have the same issue, please help @phammond1
'Hoo Recruit

Re: Email Address not Recognized

Is yours a **Username Protected**@sbcglobal.net address as well?
Mail Pro All-Star

Re: Email Address not Recognized

Greetings Phammond1

 

If this is a .sbcglobal.net account then you need to contact AT&T for support.  AT&T email (att.net, sbcglobal.net, bellsouth.net, etc.) as these are part of the AT&T family and not owned by Yahoo.

 

Get help with an AT&T, Frontier, Verizon, Rogers, BT, Sky, or Spark account or password - https://help.yahoo.com/kb/mail/sln25426.html


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue
'Hoo Recruit

Re: Email Address not Recognized

We called and think we have it figured out. Thank you so much!
Pro 'Hoo

Re: Email Address not Recognized

who did you call?  I'm having the same issue with an @yahoo.com email address.

'Hoo Recruit

Re: Email Address not Recognized

we are having the same issue with a @yahoo.com email.

 

I was curious so I attempted to reregister it and get message that it is already is use.

Attempted to do recovery key and we're getting an old email address

Mail Pro All-Star

Re: Email Address not Recognized

Greetings mbchrist

 

If you're seeing the message "This email address is not recognized" when trying to sign into your account that would mean Yahoo didn't find an active account matching what you entered. Make sure you are using a supported browser.

Supported Web browsers - https://help.yahoo.com/kb/update-browser-sln4556.html

I would clear your browser's cookies, cache, and autofill information, close the browser, and then open it again before trying to sign in again.

Make sure you are entering the email address correctly. If you're still seeing this message then your account has either been deactivated or deleted, most likely due to a violation of the Yahoo Terms of Service.

I would try to create a new account with the same email address. If you get the message "This account already exists" then it's been deactivated, not deleted. It is unlikely you will be able to recover a deactivated account. The following two articles below can provide more information.

Reasons Yahoo deactivates or deletes an account - https://help.yahoo.com/kb/SLN3057.html?impressions=true

Can I reuse my deactivated Yahoo ID? - https://help.yahoo.com/kb/mail-for-desktop/SLN3060.html?impressions=true


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue
'Hoo Recruit

Re: Email Address not Recognized

none of this is the case, we have used 4 different devices.

We were able to access this account yesterday

Mail Pro All-Star

Re: Email Address not Recognized

Greetings mbchrist

 

Help me help you get the best support possible by reading this article .  Once you have done that please provide more details about the issue you are having.

I will need you to be specific about exactly how you are trying to access this account and what messages you are seeing when you try to do this.

 


Please give Kudos for any answer you like
Please click the Accept as Solution button if an answer resolves your issue